Shipping policy
Shipping Policy
Order Processing Time
All orders are processed and handed to our shipping carrier within 24-72 hours after payment confirmation (excluding weekends/holidays).
Shipping Cost & Delivery Time
We ship to:
North America:
Continental U.S. (excludes Hawaii, Alaska, military addresses, and territories), Canada
Oceania:
Australia, New Zealand
Asia:
United Arab Emirates, Japan, South Korea, Malaysia, Thailand, Singapore, Israel
Europe:
United Kingdom, Germany, France, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy, Ireland, Finland, Denmark, Czechia, Belgium, Austria
| Order Value | Shipping Fee | Estimated Delivery Time |
| Under $50 | $15 | 8-15 business days |
| $50+ | FREE | 8-15 business days |
Note:
• Delivery times begin after processing is complete
• During major sales/holidays, add 1-3 extra processing days
Tracking Information
• You'll receive a tracking number via email once shipped (activates within 24 hours)
• Please track your order here(https://www.17track.net/)
• Allow 48-72 hours for tracking updates to appear
• Can't track your package? Email lisawong1005@outlook.com - we'll resolve within 48 hours
Order Cancellations
• Requests must be made before shipment (within 24 hours of purchase recommended)
• No cancellations once tracking number is generated
• Approved cancellations receive full refunds within 3-5 business days
Important Notes
• We're not responsible for:
• › Incorrect addresses (double-check at checkout!)
• › Customs delays (international returns not accepted)
• › Carrier delays (weather, strikes, etc.)
• Lost/stuck packages: Contact us after 15 business days for investigation
Need Help?
Email: lisawong1005@outlook.com with:
› Order number
› Screenshot of issue (for tracking problems)